Frequently Asked Questions.
01. The Order
How can I track my order?
We will email you a tracking link and a confirmation after your order is placed. You can see real-time updates on the status of your order by clicking this link. Please check your spam folder or contact our customer support for assistance if you are unable to view the email. Additionally, you may track your order by visiting the ‘My Orders’ section of our website after signing into your account.
02. Shipment
How long will it take to receive my order?
Your order will typically be processed and shipped within 1-2 business days of it being ordered and confirmed. The shipping option you select and your location will determine the delivery timeframe. There are expedited delivery choices available, but standard shipping takes roughly 5-7 business days. Once your order ships, you will receive an email with tracking information so you can monitor its progress.
What should I do if I receive the wrong item?
Please get in touch with our customer service team as soon as possible if the incorrect item appears in your order. We’ll see to it that you receive the right item as soon as we can. We’ll also provide you with free instructions on how to return the incorrect item. We apologise for the inconvenience and promise to work promptly to resolve the problem.
What should I do if my order is delayed?
We advise examining the tracking details included in your shipment confirmation email if your order has not arrived within the anticipated delivery timeframe. There are instances when uncontrollable circumstances, such bad weather or carrier problems, cause delays. Please get in touch with our customer service team if your tracking information hasn’t changed or if your product is arriving much later than expected. As soon as we have more information or a solution, we will look into the matter and get back to you.
Can I change my order after it has been placed?
As soon as we receive confirmation of your order, we get to work on it to guarantee prompt delivery. This means that adjustments to the goods, size, or shipping address are not always guaranteed. In the event that a modification is required, kindly get in touch with our customer support team right now. Changes might not be available after the order has been processed, but we’ll try our best to assist.
Can I change my shipping address after placing an order?
Please get in touch with our customer service team as soon as possible if you need to modify the mailing address after placing your order. We can generally change the address if your order hasn’t been processed yet. We are unable to modify the address once the order has been dispatched, and the delivery will be delivered to the original address. If so, you may have to deal directly with the carrier.
03. Payment & Billing
What payment methods do you accept?
To make buying easier for you, we provide a variety of payment methods. Major credit and debit cards such as American Express, Discover, MasterCard, Visa, and American Express are accepted. For added convenience, we also take PayPal, Apple Pay, and Google Pay. We process all payments securely to protect your personal data.
04. Returns, exchanges and complaints
What is your return policy?
We have a straightforward return policy because we want you to be satisfied with your purchase. As long as the item is in its original packing and condition, you can return it within 30 days of purchase. Simply get in touch with our customer support team to begin a return, and they will walk you through the process. Within five to seven business days of receiving and inspecting the returned goods, we will refund your payment.
When will I be charged for my order?
As soon as you submit your order, your payment will be deducted. Following payment processing, an email containing your order information will be sent to you for confirmation. Our customer support team will get in touch with you if there is an issue with the payment. Please be aware that our firm name will appear next to the charge on your bill.
How can I exchange an item?
Within 30 days of receiving your order, please get in touch with our customer support team if you would like to exchange an item for a different size or colour. We’ll determine whether the item you’ve selected is in stock and provide you with exchange instructions. Note that pricing differences will be corrected as necessary, and exchanges are subject to availability.
How do I update my billing information?
After placing an order, go to the “Payment Methods” area of your account by logging in if you need to amend your billing information. You can update your credit card information, add a new payment method, or modify your billing address here. The original payment method will still be utilized if your order has already been processed, but going forward, orders will use the revised information.
What should I do if I receive a damaged or defective item?
We guarantee that your things will come in great condition, however if you receive a defective or broken item, please contact our customer service as soon as possible. If something is defective, we may ask you to return it before we give you a replacement at no additional expense. We want to make sure you’re totally delighted and promptly resolve any problems.